Overview
The FM200 flow monitor is shipped with updated firmware. From time to time a new version of firmware will be released to address hardware and firmware issues effecting devices that are already installed in the field.
The Project Support Specialist team can update the device firmware over the air (OTA) to address potential issues in the field.
Over the air firmware updates will take approximately 20 minutes to complete and will require the field technician to work directly with the PSS during the firmware update.
The PSS will use the WaterSIgnal admin tool to push the OTA firmware update to the FM200 device via cellular connection. Once the FW update is ready to push, the onsite field technician will have to swap the magnet on the device to initiate the FW download.
Field Services Update Process
Step 1: Login to the WaterSignal Admin tool
Step 2: Search for the FM200 device
Step 3: Flag the firmware update checkbox
- Enable firmware update on the Edit Device page
- Save the setting
Step 4: Swipe a magnet on the FM200 device
- Instruct the field technician to swipe the magnet on the device
Note: Swiping the magnet on the FM200 will force the modem to communicate with the server to pull the firmware update.
Note: The firmware update will take approximately 20 minutes to complete. The field installer should remain onsite while the FM update completes.
Step 5: Verify the FW update was successful in the FM200 device log
Step 6: Complete a Signal Test
- Enable Signal Test on the Meter Details page on the WS admin tool
- Save the setting
Step 7: Swipe a magnet on the FM200 device
- Instruct the field technician to swipe the magnet on the device
Step 8: Verify the Signal Test was successful in the FM200 device log
Step 9: Verify the device is collecting pulses from the water meter
Remote Update Process
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