Learn how to connect your BaseStation 1000 to the BaseManager server via Ethernet.
Step-by-Step Guide
Connection
Begin by connecting a Cat 5 ethernet cable at a wall, a router, or any other connection point. Thread the cable through the hole on the bottom of the right side of your controller. Plug the other end of the cable into the port on the back of the controller, ensuring that there is enough slack to open the controller door.
At the controller press the "system setup" key, open the "Network Setup Menu", and then open "Communication Setup". Make sure that communication type is set to ethernet, if it's set to something else use the plus or minus keys to find ethernet.
Arrow down to "IP Setup" and press ok to open the menu. Ensure that "DHCP" is enabled. Press back and navigate to "IP Info" to verify if the server has connected.
Press back twice to return to the Network Setup page and open the "BaseManager Setup" menu to make sure that BaseManager is enabled and Use Alternate IP is disabled. Press back and select "BaseManager Info" where you may see the status currently reads "Disconnected". Press the "ok" key to start the connection process. If the connection process stalls at any point press the “ok” key to disconnect, wait a moment and then press connect again.
If you haven’t already connected the controller to BaseManager, after selecting “Connect” in the BaseManager Setup screen, you will see an authorization PIN that you will need to add a controller to an existing BaseManager account. Take a photo of this screen or write the PIN down.
Connecting to BaseManager
At baselineapps.net, login to your account and open the Appmanager app, then in the menu select Manage Basestation 1000s.
Important: Make sure that the correct account is selected under the Menu> Companies.
In this tab Press Add Basestation 1000 controller.
Name the controller, Enter the Authorization pin, Select the site from the drop down, and then add any additional site data to complete the activation and connection process. Make sure that the users that need access to the controller are selected then press "Add" to activate the controller.
Troubleshooting
If are you connected to a private network like a city or a school you'll want to contact your network administrator or IT support person for assistance in connecting to your network. The primary question for them is "do we have a DHCP network" and if the answer is no the likely alternative is that your network requires a static or unchanging IP address.
If your network uses a static IP address, your network administrator should be able to connect your controller. You may need the Baseline support team to help finalize your network connection though. You may want to get your device's MAC address prior to speaking with your IT team, which can be found at the controller press the "system setup" key, open the "Network Setup Menu", and then open "Communication Setup" Press the arrow down to "IP Info" and press ok to open the menu.
Additional Ethernet troubleshooting.
Communication Type: Ethernet
Ethernet Setting on 3200 WalkThrough When setting up an Ethernet on a controller
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Baseline support can be reached at support.baselinesystems.com or 866-294-5847