Our WeatherTRAK FlowHD Iron Flow Sensors are meters manufactured by Netafim. For detailed information regarding it's installation & troubleshooting please send customers the following instruction manuals
- For Flow HD: Installation Guide - Manual
- For additional product sheets and queries, can use documents from Netafim
- (FlowHD) Octave Ultrasonic Water Meters Netafim Site
Netafim's other Hydrometer maintenance and installation guide
Battery Replacement Support Procedure
Many of our Customers with installed Octave meters have batteries reaching their end of life (~10 years). Note: Customers calling in will be very frustrated, so please fully read & understand the following support procedure prior to dealing with the customer.
Scope of Issue: [currently getting data] meters sold from 2010-2015:__, 2015-2020: ___.
1. Tell the Customer:
At the time the FlowHD iron meter was sold, we had informed the purchaser these meters will operate for roughly 7 to 10 years before the batteries within them die and a whole unit replacement will be required. We understand the inconvenience of this, which is why the meters were designed with a bolt-in/ bolt-out installation for simple dis- and re-assembly.
We'd like to note a battery swap option has also been developed, however replacing the battery will be very difficult for technicians, especially if the meter is in a small and/or underground crawl space. You the Customer are solely responsible for purchasing the replacement battery and associated repair material through Netafim (the manufacturer of the meter) and performing the replacement in the field. Our warranty does not cover battery replacements and - although we can provide replacement instructions - HydroPoint will not oversee/ be responsible for in any way this type of repair. This type of repair will also void Netafim's warranty.
2. Confirm the battery is dead. Have the L/M/C go to the meters and see if its digital display is blank. This means the device is not being powered aka dead battery.
3. Ask Customer if they would like to do a full unit or battery swap replacement.
- If full unit replacement (Advantages: warranty coverage for 3 years✓ easy replacement✓) then need to
- Get Picture of Label on Meter. Meter's label will have the serial # and date for battery's expiration.
- Confirm warranty. Go to NetSuite > type into search bar %[serial number ### ### ###] > Install Base Record > Transaction Info and find the original date for sales order
- if cannot find the serial # in NetSuite, this means the device is 7+ years older when we migrated data to NetSuite and customer is not eligible for RMA.
- If we can't find the serial# and Customer insists meter was purchased within the last 3 years they will need to provide proof of purchase (order#).
- If purchased within 3 years we will issue RMA for the complete device. Hydropoint RMA Processes
- If purchased 3+ years ago tell customer to work with their sales associate to purchase new FlowHD - Iron. Please request sales to apply a discount for meters under 7 years old.
- SKU# depends on pipe diameter: 2” WTFLOWHD-I-200, 3” WTFLOWHD-I-300, 4” WTFLOWHD-I-400, 6” WTFLOWHD-I-600
- If battery replacement, then send the customer this public article - Flow HD Battery Replacements - to help them install new Battery. To purchase new battery:
- Place Order with Netafim using [email/ phone]
- Octave Meters use Tadiran TL-6132 Batteries, SKU #70220-00044, Model# 36OBATTERY