Topic
Training.
- Basic Call Handling and Process Flow Basic Call Handling and Process Flow Purpose This document is intended to provide an overview of the general call handling Training
- Customer Support Service Level Definitions SLA (Service Level Agreement) Service delivery agreements published and available on our website and online request forms. In general, our Training
- General Support Contact Center Policies Purpose This document is intended to provide an overview of the general policies and expectations for Customer Support team members. Training
- Sharing a Document using Links This video shows how to use the SharePoint environment to share a document link. Your browser does not support HTML5 Training
- Using MS Teams: Best Practices for Conferences Teams Computer Audio Only If a meeting is in a conference room with multiple individuals in the same room (e. Training
- Using MS Teams: Best Practices for Individuals Teams Computer Audio Teams meetings audio work well when using built-in mic and speakers. You can also use a Jabra Training