Topic
Salesforce Cases.
- Case Escalation Process Escalating Support Cases within Salesforce Important Notes: The escalation path is Tier 1 > Tier 2 >Tier 3 > Salesforce Cases
- Creating a Field Service Request Watch the video below for an overview of creating a field service request. Creating a Field Service Request Instructions 1. Salesforce Cases
- Escalation Process (current) Escalation Process Escalations can be originated externally as part of a customer-impacting incident, or internally from Support, Success, Sales, and Salesforce Cases
- Salesforce Open Case Monitoring Process Salesforce Case Handling Checklist: * Agents should perform periodic daily reviews of all open cases in their assigned ownership queue to Salesforce Cases
- Salesforce Support Case Logging Delete Logging support cases accurately and completely It is critical to everyone's success that Salesforce cases are logged Salesforce Cases
- Support Case Management - Salesforce Service Level Definitions Customer Support Service Level Definitions SLA (Service Level Agreement) Service delivery agreements published and available... [insert-question 966124] Salesforce Cases