Baseline is migrating to a new cloud provider, and as part of this transition, we are permanently changing IP addresses. If you have a controller that has not been able to reconnect following the IP address change, please review the steps below for how to get your controller back online.
For BaseStation 1000, SubStation, and FlowStation controllers:
The following instructions will configure your controller to use the new BaseManager IP:
- Plug in power to the controller
- From panel, navigate to System Setup > Network Setup > BaseManager Setup
- Unselect the box, Use Alternate IP
- Press Back, navigate to BaseManager Info
- Press OK to connect to BaseManager
If your controller connects. You are done!
If your controller does not connect, you may be on a LAN without public DNS support. In that case:
- Return to BaseManager Setup
- Select “check” the box, Use Alternate IP
- Enter the following IP address: 52.41.39.142
- Press Back, navigate to BaseManager Info
- Press OK to connect to BaseManager
If connectivity issues persist, your network firewall may be blocking the new IP address. Please ask your network administrator to whitelist the following IPs:
BaseManager IPs:
52.41.39.142
IoT Server IPs:
35.80.174.162
For BaseStation 3200 and BaseStation 3200S controllers:
The following instructions will configure your controller to use the new BaseManager IP:
- Plug in power to the controller
- From the panel, navigate to Network | BaseManager Server Setup
- Server URL Mode: DNS Lookup
- Navigate to Press Enter To field, press Enter to reconnect
- Verify connection and text box below displays: p1.basemanager.net
If your controller connects. You are done!
If your controller does not connect, you may be on a LAN without public DNS support. In that case:
- Server URL Mode: Fixed IP
- Enter the following IP address: 52.41.39.142
- Navigate to Press Enter To field, press Enter to reconnect
If connectivity issues persist, your network firewall may be blocking the new IP address. Please ask your network administrator to whitelist the following IPs:
BaseManager IPs:
52.41.39.142
IoT Server IPs:
35.80.174.162