The WeatherTRAK Worry Free Wireless Warranty (WFWW) is an extended warranty for WeatherTRAK controllers designed to ensure network connection even as cellular technology evolves (so controllers receive ET data and system updates)
- The WFWW is automatically applied to all new controllers activated 12/1/2017 and after.
- Customers can purchase a WFWW on any controller activated before 12/1/2017 as long as they do so before the expiration of their current warranty.
Background
In Feb 2022, AT&T's 3G network was shutdown; FAQ here. If the WT Controller had a 3G modem, it needed to be upgraded to the 4G LTE Modem. HPDS encouraged Customers to buy WFWW for 5 years coverage to automatically receive the new modem. With WFWW, customers were provided a 4G Modem. Customers had option to have ProServices perform install ("WTS-LTE-UPG" for $300).
Customers may also choose to purchase a modem upgrade instead: if they have a Pro3 the sku is WTPRO3-LTE-UPG with a list price of $472, if they have an LC/LC+ the sku is WTLC-LTE-UPG with a list price of $472. When purchased through Distribution, the modem upgrade can be facilitated based on the customer’s timeline as opposed to HydroPoint’s. It will cost a little more but it is up to the customer how they want to fulfill the modem replacement based on their timeline.
Controllers with WFWW applied will determine how to handle RMA issues. WFWW controllers are tracked in the install base record in NetSuite as shown below.
This field will also be added to asset records in Salesforce.
WFWW Procedure
When WFWW is sold to a customer, the associated Serial Number must be collected at the time of purchase. After the order has been processed, order management will be responsible for locating the install base record in NetSuite and updating the WFWW customer check box.
Updating the Install Base Record to WFWW:
- Locate the Install Base Record. Click Edit.
- In the General Information section, Check the WFWW Customer Box.
- Click Save.
Large Add-On Orders
For any large orders (10+ serial #s on a single order) a list of the serial numbers can be sent to CRM Operations for mass import.
For all controllers owned by a specific customer type of order (i.e. Ladera Ranch), a request can be sent to CRM Operations with the customer name and scope of the request (ie: all controllers or All 7512 CWMs, etc).
A report will be run based on the criteria and a mass import processed to populate the check box on the Install Base Records.
WT 3G WFWW Communication Guide
This document is to summarize content and communications in regard to WeatherTRAK 3G Modem end of life.
**Questions/Concerns/Changes needed to any of the communications? Notify Meg Mason**
Main Landing Page
Keep Your WT Controller Connected
1. Find out which controllers are impacted 2. Billing contacts/ billing email addresses (in NetSuite) 3. CTA use this page/ form is to enter user info to receive an automated email with a list of WeatherTRAK controllers with 3G modems.
Sent to: upgrade@hydropoint.com (sent to: Sandi Scalmanini, cc’d Meg and Manchuck)
More WFWW Warranty Information Here
Email Communications
Email Subject line: WeatherTRAK Controllers with 3G modems
Hereis a list of WeatherTRAK Controllers associated with your emailaddress that have 3G modems and may be impacted by the upcoming 3Gnetwork shutdown.
Information Summary
<show all the info they submitted in the initial form>
WeatherTRAK Controllers with 3G Modems Associated with Your Account
CompanyName SiteName ControllerName SerialNumber Modem WirelessWarranty Coverage
XXXXXXXXXXXXXX3GYes or No
<matrix will include ALL controllers associated with their email addresses that have 3G modem>
For those 3G modems that have active coverage of Worry-free Wireless Warranty (WFWW), no action is needed on your part, HydroPoint will reach out to update your modem.
For those controllers with 3G modems that do NOT have active Worry-free Wireless Warranty (WFWW), you will need to add Worry-free Wireless warranty for $299/controller. Click here to see how Worry-free Wireless will keep you connected as cellular networks evolve.
Reply to this email to lock in the Worry-free Wireless Warranty – or bring this email to your local distributor and purchase it there.
Contact us with any questions 1-800-362-8774 or via email upgrade@hydropoint.com
Note: BILLING/SUBSCRIBER EMAIL DRAFT: This would be sent more to a billing or sales contact (as opposed to the WT user).
Email From: WeatherTRAK Smart Irrigation <communications@hydropoint.com>
Reply to email: upgrade@hydropoint.com
Email Subject line: WeatherTRAK 3G Modem Connectivity Information
Hi <first name>,
Thank you for being a loyal WeatherTRAK Customer!
I am reaching out to inform you of an upcoming change to cellular connectivity on one or more of your WeatherTRAK smart irrigation controllers. As cellular service providers continue to evolve to support new technologies, 3G connectivity will no longer be supported after December 31, 2021 – click here for information. Our records show that one or more of your controllers have 3G modems, so we want to connect with you on this sooner rather than later.
Nothing to worry about though – HydroPoint has you covered with new modems and antennas – via our Worry-Free WirelessWarranty! This add-on option helps maximize your ROI by ensuringyour controllers never require unplanned expenses or hardwareupgrades due to enhancements to local cellular technology.
CLICKHERE to see a list of WeatherTRAK controllers with 3G modems that are associated with your billing email address – and to determine which are already are covered with Worry-free Wireless Warranty.
Still have questions or if you are not the right person to communicate about your organization’s WeatherTRAK controllers – call us at 1-800-362-8774 or via email at support@hydropoint.com
<email signature>
Communication Directly in the WeatherTRAK Central Platform
Note: The hope is to NOT mass email ALL WeatherTRAK users – as that database is not managed/scrubbed – so opting to post a message on WeatherTRAK Central – where users that actually USE the platform will see the message.
WeatherTRAK Central Banner Message/What’s New Section:
[heading] IMPORTANT: 3G Modem Connectivity Information
Due to the cellular service provider shutdown of the 3G network nationwide after December 31, 2021, any WeatherTRAK controller with a 3G modem will be affected - click here fordetails.
Click here to find out if any WeatherTRAK controllers associated with your user email address have 3G modems – and if they will be impacted by this cellular network change.
To learn more about updating your 3G controller with a Worry-free Wireless Warranty clickhere.
Questions? Call us at 1-800-362-8774 or via email at support@hydropoint.com
Letter Stating the Situation from SVP Sales - Ask Meg for the word doc formal version of this.
Other Resources
Information about 3G Cellular Connectivity: background & how to determine modem type