Knowledge Base
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Topic

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  1. After Hours and Emergency Contacts After Hours and Holiday Emergency Contacts WeatherTRAK, WaterCompass, Basemanager Escalations (site 24x7 alerts) It should be noted that IT and Resources
  2. Baseline Support Emergency On Call Process - LEGACY/RETIRED Baseline Support Emergency/On Call Process  Service Overview: BaseLine provides after hours emergency support as part of the standard service Resources
  3. How to Locate the Company in BaseManager * In BaseManager you will go to Admin in the side bar and select Manage Site * Then you will enter in Resources
  4. How to submit a SemTech Support Case Access the Air Vantage Portal * Use this link Sierra Wireless and enter your credential. Need help? * Once you access the Resources
  5. HydroPoint Scope of Support The HPDS Ecosystem Each team owns their respective responsibilities inside their scope. Often, this may require multiple teams working in Resources
  6. Interpreting an Event File (v19) The BaseStation 3200S irrigation controllers track all actions such as programming changes, water times, moisture levels, and other internal actions Resources
  7. IVR Options Here is a breakdown of our Main IVR options: Press 1 - Technical Support Press 2 - Sales Press 3 Resources
  8. Lowes Access Requests & Training Delete IMPORTANT Lowes is currently in the process of revamping their exterior services support structure company wide. Part of the Resources
  9. LTE Network Communication INTERNAL 📨Understanding Cloud Connectivity, LTE-M, with Smart Irrigation Systems. * This section will walk you through definitions, related to WeatherTRAK communication, to Resources
  10. Resetting SubStation to Factory Default Factory Reset I If necessary to reset the SubStation to factory defaults, follow the steps below.  This should only be Resources
  11. Submitting a Request to Data Services Update Table of Contents Data Services Request ProcessNotes Data Services provides data from our databases in Salesforce, NetSuite, WeatherTRAK, and Resources
  12. Target Access Requests & Training IMPORTANT As part of Target's ongoing commitment to sustainability and water management, they have announced an important update Resources
  13. Walmart Responsibilities All internal questions or concerns regarding Walmart processes should be directed to Brandon Garriss.  Email is his preferred method for Resources
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