IMPORTANT
Lowes is currently in the process of revamping their exterior services support structure company wide. Part of the change involves access updates and new training/certification processes in order to work on their sites. They are in the process of signing a RFP that will put the new programs into effect, but in the interim all LMC's with existing access to Lowes accounts/sites/controllers have been removed. No new access to any Lowes accounts/sites/controllers is to be granted without following their new process.
This document is intended to provide an overview of the new Lowes Corporate training certification and access policy.
For all Lowes User Access Requests:
If a user does not have access currently, it’s due to them not having completed training. If they call in or email Support requesting to have access created, please respond with the following information and cc performance@hydropoint.com
Lowes has updated their corporate access policy. To gain access to any Lowes controllers:
1. Go to: https://hydropoint.learnupon.com/catalog/courses/3049181
2. Upon successful completion of the training (with a passing grade), take screenshot, attach and reply to the email
3. Once training certification has been verified, access can be given to the controllers needed. (Mobile App read access only)
General Overview:
Lowes Landscape Maintainers WeatherTRAK Training Process - Corporate Overview
Lowes Corp. is reorganizing their landscape maintenance services in order to add better controls and monitoring for their sites. As part of this corporate initiative, Lowes has instituted new policies and requirements for any maintainers working on their sites. Below is a high level overview of the new policies being put in place.
- Landscape support teams receive notification that have been awarded a new Lowes store location to provide landscape services to store locations that have WeatherTRAK Controllers installed.
- Lowes Corp new directive for supporting Lowes store locations that have WeatherTRAK controllers installed is to complete and pass basic WeatherTRAK training to gain access to
- Communication of process sent to landscape support teams that request access to Lowes site locations
- Provide proof of completing WeatherTRAK certification training
- WT Mobile APP only – Read Access Only – initially only access to just manually turn on stations should be given. As more WeatherTRAK training class are completed, the level of access goes up (still needs to be defined by Lowes).
HydroPoint Internal Actions:
Communication
- Communication to Customer when access is requested
- Customer Support communication
- Customer that had access and now they don’t have access
- Customer wants access to know what steps are needed
- HPDS Customer Support relays message pertaining to new Lowes policy and access process as outlined above.
- Lowes HPM CSM (Carlos Perez) and performance@hydropoint.com are included in request process and can help with any additional questions as needed
- Customer Support communication
Training / Reporting FAQ
- Send out a HydroPoint training link from HydroPoint to LMC for Lowes WT Basic training
- This is owned by Ben Coffey and any issues/questions related to the training should be directed to him
- How do we establish a training completion report?
- Carlos to work with Ben to generate tracking report for Lowes completed training
- How do Customer Contacts need to be setup in Salesforce?
- Carlos to work with newly assigned landscape providers to get completed landscape support personnel contact information
- Does Lowes training need to recur annually?
- Lowes training is not needed annually and ongoing updates are still being defined
- If a LMC tech has already has experience and has a certification, do they still need to take this new Lowes basic WT Training?
- Per Lowes – if a landscape tech already has access and has a WeatherTRAK basic training certificate, they do not need to complete training again. HydroPoint just needs confirm completion on report and provide mobile access only ( Read Access Only) for sites requesting access from LMC tech.