Target Access Requests & Training

IMPORTANT

As part of Target's ongoing commitment to sustainability and water management, they have announced an important update to our WeatherTRAK access process.

Target's “green” initiative is aiming to help Target Stores save between 20% and 50% of their annual irrigation water usage by utilizing the WeatherTRAK irrigation system, which delivers the highest level of irrigation water management available.  As part of this effort, Target has updated its corporate user access policy for their WeatherTRAK systems.

• Starting May 1^st, 2026, any landscape technician who needs access to the Target WeatherTRAK irrigation controller to use either the WeatherTRAK Mobile App feature or the WeatherTRAK Central web portal must complete the Target WeatherTRAK Basic Training Course.
• Existing users will also need to complete the WeatherTRAK basic training course by 7/1/2026 to renew their access.

This document is intended to provide an overview of the new Target Corporate training certification and access policy.

For all Target User Access Requests:

If a user does not have access currently, it’s due to them not having completed training.  If they call in or email Support requesting to have access created, please respond with the following information and cc performance@hydropoint.com

Target has updated their corporate access policy.  To gain access to any Target controllers, each user must:

1. Complete the Target Basic WeatherTRAK Training by following this link: https://hydropoint.learnupon.com/content-details/5053440/0
2. Upon successful completion of the training (with a passing grade), take a screenshot, attach your certificate and reply to the email of the HydroPoint support team member assisting you.
3. Provide the following details for the landscape tech needing access:

3. Full company name

4. Full technician name

5. Technician's phone number

6. Technician's email address (must be unique to each tech)

7. Target store number(s) that are requiring access

8. Once training certification has been verified, the required access can be given to the controllers needed. 

General Overview:

Target Landscape Maintainers WeatherTRAK Training Process - Corporate Overview 

Target Corp. is reorganizing their landscape maintenance services in order to add better controls and monitoring for their sites.  As part of this corporate initiative, Target has instituted new policies and requirements for any maintainers working on their sites.  Below is a high level overview of the new policies being put in place.

• Landscape support teams receive notification that have been awarded a new Target store location to provide landscape services to store locations that have WeatherTRAK Controllers installed.
• Target Corp new directive for supporting Target store locations that have WeatherTRAK controllers installed is to complete and pass basic WeatherTRAK training to gain access to 
• Communication of process sent to landscape support teams that request access to Target site locations
• Provide proof of completing WeatherTRAK certification training 
• This applies to both WT Mobile APP and WeatherTRAK Central web access

HydroPoint Internal Actions:

Communication

• Communication to Customer when access is requested
  • Customer Support communication
    • Customer that had access and now they don’t have access 
    • Customer wants access to know what steps are needed  
  • HPDS Customer Support relays message pertaining to new Target policy and access process as outlined above.
  • Target HPM CSM (Carlos Perez) and performance@hydropoint.com are included in request process and can help with any additional questions as needed 

Training / Reporting FAQ

• Why is this required?
  • Target has made a change to user access requirements as part of their corporate policy
• Who needs to take this training?
  • All new and existing users will be required to complete the training
• Send out a HydroPoint training link from HydroPoint to LMC for Target WT Basic training 
  • This is owned by Ben Coffey and any issues/questions related to the training should be directed to him
• How do we establish a training completion report?
  • Carlos to work with Ben to generate tracking report for Target completed training
• How do Customer Contacts need to be setup in Salesforce?
  • Carlos to work with newly assigned landscape providers to get completed landscape support personnel contact information
• Does Target training need to recur annually? 
  • Target training is not needed annually and ongoing updates are still being defined 
• If a LMC tech has already has experience and has a certification, do they still need to take this new Target basic WT Training?
  • Per Target – if a landscape tech already has access and has a WeatherTRAK basic training certificate, they do need to complete Target Basic training again to initially renew their access.