Here is a breakdown of our Main IVR options:
Press 1 - Technical Support
Press 2 - Sales
Press 3 - Subscriptions & Renewals
Press 4 - Water Compass
Press 5 - Finance
Press 9 - Spanish
Press 0 - Operator
Each option flows into other sub-IVR trees in order to route calls to specific departments and ring groups, but these are the main selections available anytime someone calls the 800 numbers.
Please be sure to follow the same communication and handoff process for both WeatherTRAK and Baseline renewals (Teams chat, case reassignment, call transfer, etc.).