Knowledge Base
/

Topic

Software Troubleshooting (Internal).

  1. Baseline 3g migration playbook (WFWW) (Legacy) Baseline 3G Playbook This document is to summarize content and communications for the Baseline 3G Modem end of life, and Programming
  2. Baseline Faux IO Putting Baseline Controllers into Faux IO Internal Use Only When Baseline employees need to use a BaseStation 1000 or BaseStation Helpful Tools
  3. Baseline status codes Delete Baseline Status codes Use this guide to help identify baseline status codes for potential errors. 1.1      Status Codes Status Codes & Diagnostics
  4. Bypassing the Activation PIN process Adding a controller to BaseManager This article explains how we can bypass the activation PIN process for Baseline controllers that Programming
  5. Controller Memory Low Message Controller Memory Low Message NOTE: The newer 3200S display should not have this issue based on how its manufactured. Controller Programming
  6. Downgrade/Update Firmware via USB Delete Circumstantial Situations Only Please Consult with Tier 2 or Tier 3 before doing this PLEASE CONSULT BEFORE DOWNGRADING FROM Programming
  7. FreeWave Tool Suite software and manual c Logging into a Radio (Steps TBD) Content that guides of and when we might help someone log into radios Helpful Tools
  8. How to change the IOT URL for a 3200S *This can only be used for Tier 2. Please reach out to Tier 2 with the Company/ Site/ Controller information. Programming
  9. IrrApp2.exe Error Troubleshooting When a Baseline controller presents the following error. Use this guide to resolve the issue. * First, as we should always Programming
  10. Mac address location instructions How to find the MAC Address at the 3200S * Go to Network then to Communication Setup * Communication Type Ethernet will Programming
  11. Preparing a 3200 Programming Backup from BaseManager 1.   From the home page in BaseManager, select Administration. The Administration page displays.  2.  From the Administration page, select Administration. Programming
  12. Preparing a Program Backup for a BL-1000 & FlowStation Preparing Program Backup for the BaseStation 1000 and a FlowStation   Important: ·        Create a folder in your documents folder and name Programming
  13. Process; Requesting Data >3 Years Old BaseManager historical data older than 3 years is archived externally and no longer accessible to customers. If a customer requests Programming
  14. Program Memory is Low (Baseline) NOTE: The Flash/RAM % is displayed in > Advanced > system settings page. These readings could help indicate the possible Status Codes & Diagnostics
  15. Remotely Rebooting a Baseline Controller IMPORTANT! If controller is Online and connected to BaseManager, DO NOT ask customer to go on site to reboot a Software Troubleshooting (Internal)
  16. Search and Assign Devices (Baseline) Before you can configure any devices such as biCoders or biSensors in the controller programming, the controller must find those Status Codes & Diagnostics
  17. V18 Event File Overview Delete Appendix M – Event Logs  Log files are useful in determining what happened in the past to help troubleshoot and Status Codes & Diagnostics
  18. Verifying Cloudgate AT&T DNS Summary As of 9/30/2025 there is an initiative to update Cloudgate cell modem configurations to no longer use Programming
← All Baseline topics