Knowledge Base
/

Topic

Troubleshooting.

  1. Advance Leak alerts are not triggering in OptiFlow ES-1710 Problem Statement Issue overview: Advanced Leak alerts are not working as expected for these controllers.  All controllers listed are using Troubleshooting
  2. An Unexpected Error Occurred (WeatherTRAK Central) Issue: When trying to access the manage page of a controller in WeatherTrak central, You may get the following error WeatherTRAK Central & Mobile
  3. C Part Upgrade Path If a customer calls in wanting to replace C cabinet boards (legacy controller), be careful not to recommend an incompatible Upgrade Path
  4. Converting NO-to-NC or NC-to-NO There have been instances when a normally closed (NC) Hydrometer is installed in a normally open (NO) system or vice Irrigation Flow Sensors
  5. Decoder Bicoder Exchange Background (2/14/24) a customer called in after noticing black wires were disconnected from the juncture of several decoders, Decoders, BiCoders & 2-Wire
  6. Decoder BiCoder Solenoid Playbook This article is intended to summarize the HydroPoint valve decoder perception issue and ensure our external messaging is consistent.  Situation Decoders, BiCoders & 2-Wire
  7. Decommissioning a 2nd Adaptor Board When an Adaptor Board Not Found alert occurs, it means that the controller cannot register the second adapter board, or Troubleshooting
  8. Factory Reset - WeatherTRAK Controller Important! DO NOT PERFORM on Opti Flow controllers  - This will lock the display into an unusable state requiring replacement. Controllers
  9. FlowHD-Iron Operation, Installation, Maintenance Guide Our WeatherTRAK FlowHD Iron Flow Sensors are meters manufactured by Netafim. For detailed information regarding it's installation & Irrigation Flow Sensors
  10. FlowHD-Plastic Phantom Flow Overview If a customer believes they are capturing false flow information and they have a FlowHD-Plastic flow sensor, what is going Decoders, BiCoders & 2-Wire
  11. FlowLink Hardware Changes (Q4 2022) What's changed and why? * The “combo” decoder has wires to support a flow sensor and wires to support Flowlink
  12. Hardware Reports in WeatherTRAK Central Running a hardware report from WeatherTRAK Central provides information about the hardware on WeatherTRAK Controllers. On the hardware report, you WeatherTRAK Central & Mobile
  13. Hydropoint Hydrometer NO and NC conversions Netafim video link RECONFIGURING THE FLOW3 BETWEEN NORMALLY CLOSED AND NORMALLY OPEN   There are two main differences between the NormallyClosed Irrigation Flow Sensors
  14. Increasing the File Storage Limit Context Every Account in WeatherTRAK has a storage amount allocated to it. The storage is connected to the Document Manager WeatherTRAK Central & Mobile
  15. LED Chassis / Terminal guide LED Chassis Troubleshooting Guides WeatherTRAK terminal boards have several LEDs with patterns indicating specific problems for customer diagnosis/ troubleshooting. Pro3 Controllers
  16. LEGACY- AT&T Certification of HydroPoint LTE CAT-M devices Purpose: Overview of how to set up access to the C2M ProjectOne AT&T Internal Coverage Map and use Controllers
  17. Lightning Troubleshooting Steps Diagnostic Steps Alerts: Overcurrent (OC), Valve Short/No Connect, Station Not Found, Hardware Errors Lightning/ Surge Path: Field & Valve Controllers
  18. LTE Antenna Upgrades Kits LTE Antenna Upgrade Kits are designed to provide the customer with the latest standard for connectivity between the WeatherTRAK controller Upgrade Path
  19. Master Valve Override (MVO) Matrix A Master Valve Override (MVO) can be started in three places: 1. On weathertrak.net, go to the Smart Irrigation WeatherTRAK Central & Mobile
  20. Offline (OFL) or No ET (CM) Controller Procedure This document provides a general protocol to troubleshoot an Offline or No ET alert. It details the alerts the customer Controllers
  21. Quarantined Controller Procedure This document outlines what it means when a controller is quarantined, why it happens, and the steps Support and Extended Controllers
  22. Self-Activation Error Codes Overview This page lists all error codes that can occur during the full controller activation process through the mobile app. WeatherTRAK Central & Mobile
  23. Station High Flow Alert Test - Troubleshooting The Station High Flow Alert and Manager High Flow Alert Test is a powerful new tool added to Mobile 3. OptiFlow
  24. Transformer Buzzing Problem statement: New Baseline devices exhibiting loud buzzing noise and/or rattling sounds. The issues have been going on since Controllers
  25. Troubleshooting a Blank Display If the WeatherTRAK display screen is blank, you can troubleshoot by completing the following tasks: 1.  Make sure the controller Controllers
  26. Troubleshooting Decoders Losing Programming Decoders on a noisy two-wire path with firmware 5.10 and below Delete Important Note This does not happen with Decoders, BiCoders & 2-Wire
  27. Tucor 2-Wire system Hardware Troubleshooting (PBT) Step 1: Isolate the Issue Before digging into the field wiring, determine whether the problem is: * A 2W path (field Decoders, BiCoders & 2-Wire
  28. Verify Power to the Controller These steps require someone to physically go to the controller panel to perform electrical tests. If the controller does not Controllers
  29. WeatherTrak controller model displays incorrectly on WeatherTrak.net In some instances, we may encounter a WeatherTrak controller displaying as a Pro 3 when it is actually an LC WeatherTRAK Central & Mobile
  30. WeatherTrak Firmware Update Processes Controller Over-the-Air (OTA) Firmware Updates Purpose: This process will outline how to push an over the air (OTA) firmware update WeatherTRAK Central & Mobile
  31. WeatherTRAK H2O 2-Wire Troubleshooting Resource Troubleshooting and Diagnostics This resource will help with troubleshooting 2-wire components including Over Current issues. See this PDF Document stored Decoders, BiCoders & 2-Wire
  32. WeatherTRAK Mobile App Troubleshooting Delete Getting Started with WeatherTRAK mobile App  Support Article Getting Started with the Mobile App The WeatherTRAK Mobile app allows WeatherTRAK Central & Mobile
  33. WeatherTRAK Server Communication and Mobile App Lag Issues Purpose:  This article is intended to assist with the general troubleshooting, diagnostics, tracking and investigation of reported performance delay or WeatherTRAK Central & Mobile
  34. When to issue a Plastic FlowHD RMA We contract and relabel FlowMec's ultrasonic flow sensors (QS200) as WeatherTRAK FlowHD Plastic Sensors (WTFLOWHD-P). Customers may either Decoders, BiCoders & 2-Wire
← All HydroPoint topics